I Made A Payment But I Did Not Get the Order Confirmation? What Should I do in this scenario? Let us discuss the ways you can intimate us and help us to resolve your Order Confirmation issue.
It is quite natural that you made a payment, and the amount got deducted from your account too, but the order status is still showing that the payment is not successful and hence your order is not yet confirmed. Thus, you don’t receive an email about the order confirmation.
Even after viewing your account on our website, you might not be able to see the actual status of your order. Reason being, the amount got debited from your account but due to some technical reasons it didn’t reflected with your order and hence it is showing as a failed order.
Now the million dollar question is what should I do now?
It is quite obvious to think this way. You need not to worry when you are ordering from www.thekuas.com. We are the most renowned and trustworthy site, so you just need to contact us and let us know that you made the payment, payment got debited from your account or credit card as well, but it is not reflecting with the order.
You might ask us, where I can contact you?
There are certainly different ways that you can contact us in emergency. Either you can email us at admin@thekuas.com and it’s a matter of a few minutes that we will get back to you on the status of your order. Or you can even WhatsApp us at +91-97170-50361 or +91-98734-38361. If you message us at the first number, it will be a matter of a few minutes that you will get the response. Though if you chose the second number then it might take some time to get back to you, but you will get a resolution for sure.
Other than the above mentioned ways you can also directly contact us through the contact us page as well.
We are there for you throughout the day and night, so you need not to worry about the failure status of your order. If the amount got credited to our account then we will surely confirm it in some time.